FAQs
Frequently Asked Questions
General
How to shop/order?
1. Shop at kawaiishopbangladesh.com
2. Order your desired products & Add to cart
- Instagram DM Order – Send us the products & design you want)
- Website – Add the products you want to your cart
3. Provide your personal details such as name, contact, email and address
4. Make the payment within 48 hours to secure your order
KawaiiShopBangladesh
Upload proof of payment to our website kawaiishopbangladesh.com or Instagram DM
6. Order will be confirmed
Where is KawaiiShopBangladesh based in?
We are proudly based in Bangladesh.
Are your products preorder or ready stock?
KawaiiShopBangladesh is a preorder based. But we also offer ready stock for certain products.
Where are the products produced?
KawaiiShopBangladesh’s product is produced in different cities, namely China Korea, Taiwan, and Japan.
Do you provide Cash On Delivery (COD) service?
No, KawaiiShopBangladesh does not provide Cash On Delivery (COD) services.
Any voucher for first time user?
No. We provide free gift for your order instead of giving vouchers.
What are your business hours?
Based in Bangladesh, our operational hours is between 10AM to 2AM
I’m having trouble logging in.
We are sorry for the unusual experience. Kindly refresh the website, if it is still not workable, kindly revert immediately to our customer service so we can troubleshoot this problem. Further instructions will be provided.
Can I change my Instagram username when my order is processing?
You are suggested to remain your Instagram username until the parcel has safely arrived to you.
Loyalty Program
Do you offer any rewards/loyalty program?
Yes, we do provide an exclusive loyalty program ‘KawaiiShopBangladesh Loyalty Program’ that offers an 7% cash back applicable for all products. KawaiiShopBangladesh Loyalty Program provides a welcoming gift, discounts at birthday month, membership gift with every product. This loyalty program can be applied with 350bdt annually.You can apply only On December till 31st to enjoy membership benefit next whole year.
When will I receive my KawaiiShopBangladesh Loyalty Membership welcoming gift?
You will receive the welcoming gift depending on our schedule. If you have purchased an order alongside the loyalty membership, the free gift will be packed with the parcel.
Payment
What kind of payment methods do you accept?
1. Manual Payment
– Payment through bKash,Nagad & Rocket or;
-If you prefer bank transfer please Dm us on Instagram.
I’m getting problem upon checkout, what should I do?
We are sorry for the unusual experience. If you have encountered any problem during check out, you can immediately revert to our website customer service our Instagram DM for assistance.
Return & Refund
How can I apply for return and refund if I received a faulty item?
If you have received products that are defected or you have received products different from your order, kindly follow the steps below:
1. Take a Video while you unboxing the kawaii bag (As detailed as possible)
2. Record a video of the faulty item and explain the problem
3. Send the proof to our customer service at Instagram DM @Kawaiistationerybangladesh
4. Our customer service department will confirm your status of return and refund within 7days
5. After reviewing the status, the customer service department will update you on your status for return and refund.
6. Change of mind is not applicable at all in case of return or refund.
Are there any refund or changes return for me if I’ve paid extra amount?
Yes for sure! If you’ve paid an extra amount, we will make the refund for you.
These are the one options:
- Online Transfer – Kindly provide your account number at the customer remarks
What should I do if i received the wrong product?
Oh no dear, we are very sorry for the unusual experience! If you have encountered this issue, please do not hesitate to contact us through email contact@kawaiishopbangladesh.com ; customer service at website ; Instagram DM Customer Service @kawaiistationerybangladesh
Kindly mention your Order ID, Name, Product and Issue.
Where should I deliver the faulty product?
If you’re willing to exchange for a new product, we will send you the new product in your second parcel. You will get the parcel bag and consignment note in second parcel. All you need to do is to drop the parcel with the faulty item at your nearest courier service.
Delivery
Where do you deliver your products?
We proudly deliver our love and our brand products countrywide.
Where can I receive my tracking number?
You will receive your tracking number through email or Instagram DM.
If you’ve ordered through website, you will receive your tracking number via e-mail.
If you’ve ordered through Instagram DM, you will receive your tracking number via Instagram DM.
When will I receive my tracking number?
The tracking number will be sent within the 10th to 14th days after the date of payment. If you have not received the tracking number within that period, kindly contact our customer services for further assistance.
How can I track the delivery of my order?
You will receive the tracking number with its respective courier and link to track your order. As soon as the tracking number is prepared, we will update you via the platform that you purchase your order. As such, if you order via website, you will receive your tracking number through email; If you order via Instagram DM, you will receive you updates from the same channel.
Can I track my order immediately after my tracking number is given?
Kawaiishopbangladesh sends you the tracking number on the day we ship your order. The tracking number might not be activated on the same day depending on the courier company.We will suggest you to check your tracking number on the second day after the tracking number is given.
How long does delivery take?
KawaiiShopBangladesh is a preorder Based.
For pre order products, our delivery time is around 40-60 working days.
For In stock products, our delivery time is around 3-7 working days.
Can I still change my shipping address after placing the order?
yes you can.
What can I do if I missed my parcel delivery?
- Contact our customer service to inform this issue.
- Track your parcel or contact the courier company and check the status of the parcel within 24 hours.
- Once you have the information, please contact the courier service to either reschedule your shipping or collect the parcel at the specific branch.
- Kindly inform us when you have received your parcel.
Order Issues
Can I edit my order list? How long does it take for my order to be confirmed?
Aww I’m sorry dear, you are only allowed to edit your order list depending on your order status. However, you can always contact our customer service for any changes. We are ready to help you out at all times.
Why is my order status “unpaid”? Should I re-order?
If you have successfully paid for your your order, kindly attach the receipt and the order will be confirmed once we have received your payment.
I didn’t get my confirmation email. Did I place my order successfully?
You will receive a confirmation email if you have ordered at our website. If you not receive the confirmation email, you can contact us immediately through email or customer service.
Gifting
Can I request for a Birthday Card or Wish Card?
Yes! We highly suggest you to inform us if the product is a gift to your loved ones. We provide FREE Birthday Card.
Can you write some wishes in the card?
It’s our pleasure to hand write the messages for you! Kindly inform our customer service or state this request at the check out remarks. Due to the limited space on the card, we will suggest you to minimise your word count to below 30 words (if possible). However, if you have more words to express, you can always send more than 30 words (we will squeeze in for you) no problem at all!
Can you remove the invoice and receipt in the parcel as this is a gift?
When a parcel is remarked as a gift, we will not place any invoice or receipt in the parcel.
Free Gift
Will I receive free gift for my order?
Yes, KawaiiShopBangladesh provides free gift for all orders.
What is the free gift?
KawaiiShopBangladesh offers different types of free gift depending on our availability. Our staple free gift choices are pen and stationeries, and more.
Hope that this FAQ solves all your doubts! If you have any enquiries, do not hesitate to contact us at anytime you need!